Welcome to Eurocell Store’s FAQ section. Here you’ll find answers to common questions about our premium building materials, global delivery services, and customer support. Whether you’re a professional contractor or a DIY enthusiast, we’re committed to making your home improvement projects seamless from start to finish.

Product Information

Q: What types of building materials does Eurocell Store specialize in?
A: We specialize in high-quality, durable building solutions including composite decking and fencing, external cladding systems, balustrades, architectural trims, roofing components, and bathroom cladding. Our products are engineered for weather resistance and long-term performance.
Q: Are your composite materials suitable for coastal areas?
A: Absolutely! Our Coastline composite cladding is specifically designed to withstand harsh coastal conditions, resisting salt corrosion and UV damage while maintaining its aesthetic appeal.
Q: Do you offer complete system solutions for projects?
A: Yes, we provide complete system packages including our Decking fencing and balustrade combinations, Fascia and soffits systems, and all necessary Fixings and Finishing trims for professional installations.

Ordering & Account

Q: What payment methods do you accept?
A: We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online transactions.
Q: Do you offer commercial accounts for contractors?
A: Yes, we provide dedicated support and bulk order capabilities for trade professionals. Contact our team at [email protected] to discuss commercial account options.
Q: How can I track my order?
A: Once your order ships, you’ll receive email notification with tracking information. You can monitor your shipment’s progress directly through the carrier’s (DHL, FedEx, or EMS) online tracking system.

Shipping & Delivery

Q: Where do you ship from and to which locations?
A: We ship globally from our US hub in Arvada, Colorado, serving all regions except select remote areas in Asia and other locations. Our logistics are optimized for reliable worldwide delivery.
Q: What are my shipping options and costs?
A: We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
– Free Shipping: via EMS (15-25 business days after dispatch) for orders over $50
Q: How long does order processing take?
A: Our team carefully prepares your order within 1-2 business days before dispatch. For time-sensitive projects, we recommend ordering earlier in the week to maximize processing efficiency.
Q: Do shipments require signature confirmation?
A: Yes, most deliveries require signature confirmation to ensure your premium building materials arrive securely.

Returns & Warranty

Q: What is your return policy?
A: We offer a 15-day return window from receipt for refunds or exchanges (excluding customized items). Products must be in original condition. Please inspect materials upon arrival and report any issues within 48 hours.
Q: How do I initiate a return?
A: Contact our customer service team at [email protected] with your order details. We’ll guide you through our simple return process.
Q: What if my materials arrive damaged?
A: While rare due to our protective packaging, please inspect all items immediately upon delivery. Report any shipping damage within 48 hours with photos of the affected products and packaging for prompt resolution.

Project Support

Q: How should I plan for large installation projects?
A: For professional installations like full-home cladding projects:
– Account for the full delivery window in your timeline
– Consider ordering samples first
– Place bulk orders together to ensure material consistency
– Our team can provide project-specific advice – just ask!
Q: Do you provide product samples?
A: Yes, we can arrange samples of our composite materials and finishing trims. Contact us for sample availability and shipping options.
Q: Where can I find installation guidelines?
A: Product-specific installation instructions are available upon request. Many of our systems are designed for professional installation, though some DIY-friendly products include detailed guides.

Contact Information

For questions not covered here or immediate assistance:

Email: [email protected]
Physical Address: 10367 West 55th Place, Arvada, CO 80002, USA
Website: www.eurocellhome.com

Our practical-minded support team is ready to help you build with confidence!