Privacy Policy

Last Updated: [Insert Date]

At Eurocell Store (“we”, “us”, or “our”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.eurocellhome.com or make purchases from our online store specializing in premium building materials for professionals and DIY enthusiasts worldwide.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment details when you place orders for our composite decking, cladding systems, or other building materials.
• Commercial Account Information: For trade professionals, we collect business name, tax identification, purchase history, and project details to manage bulk orders and commercial relationships.
• Technical Data: IP address, browser type, device information, and usage patterns when you browse our product categories (Adhesives, Balustrade, Bathroom cladding, etc.).
• Communication Data: Records of your inquiries about our products (such as composite fencing or external cladding systems) via email or other channels.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill orders for our building materials, including payment processing through Visa, MasterCard, JCB, or PayPal.
• To provide customer support for products like Coastline composite cladding or fascia boards.
• To manage commercial accounts for trade professionals ordering decking fencing and balustrade systems.
• To improve our website experience and product offerings based on browsing behavior.
• To send relevant marketing communications about new products (like decorative cladding or dry verge systems) to customers who opt-in.
• To comply with legal obligations related to international sales of building materials.

3. Data Sharing and Disclosure

We may share your information in these limited circumstances:

• Service Providers: With payment processors, shipping carriers, and IT service providers necessary to fulfill orders of our composite materials and architectural products.
• Legal Compliance: When required by law or to protect our rights in jurisdictions where we operate (excluding certain remote areas).
• Business Transfers: In connection with any merger or sale of company assets.
• Commercial Partners: With manufacturers of products like capping boards or flashing materials only as necessary for order fulfillment.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve customers globally (except certain remote areas), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.

5. Data Security

We implement robust security measures appropriate for a building materials e-commerce platform:

• Encryption of sensitive data during transmission (SSL technology)
• Secure storage of payment information according to PCI DSS standards
• Access controls for commercial account information
• Regular security audits of our systems

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Restrict or object to certain processing
• Receive your data in a portable format
• Withdraw consent for marketing communications

To exercise these rights regarding your account or orders of products like bathroom wall cladding or door hardware, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences when browsing our product categories
• Analyze website traffic to improve our offerings (e.g., which cladding systems are most viewed)
• Provide relevant product recommendations (such as complementary finishing trims)

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect certain features of our website.

8. Children’s Privacy

Our website and products (including composite decking and fencing systems) are not directed at children under 16. We do not knowingly collect personal information from children.

9. Policy Updates

We may update this policy to reflect changes in our practices for handling building material orders or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.