Returns & Exchanges

At Eurocell Store, we stand behind the quality of our premium building materials, from composite decking to bathroom cladding systems. However, we understand that sometimes products may need to be returned or exchanged. This policy outlines our straightforward process designed with both trade professionals and DIY enthusiasts in mind.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

• In its original, unused condition with all packaging intact
• Accompanied by the original receipt or proof of purchase
• Returned within 15 days of delivery
• Not part of our non-returnable items list (see below)

Non-Returnable Products

Due to the nature of certain building materials, these items cannot be returned:

• Custom-cut products: Including specially sized fascia boards, capping boards, or external cladding cut to your specifications
• Opened chemical products: Such as adhesives and cleaners for safety reasons
• Installation hardware: Once opened, fixings and door hardware cannot be returned

Step-by-Step Return Process

1. Initiate Your Return Request

Within 15 days of receiving your order, email our customer service team at [email protected] with the following information:

2. Receive Return Authorization

Within 2 business days, our team will:

• Verify your return eligibility
• Provide a Return Merchandise Authorization (RMA) number
• Send return shipping instructions

3. Package and Ship Your Return

For composite materials like decking or fencing:

• Repackage items securely in original packaging
• Include all original tags and documentation
• Clearly mark the RMA number on the outside of the package
• Ship to our Colorado facility using a trackable method

4. Inspection & Processing

Upon receipt at our warehouse:

• Items will be inspected within 3 business days
• You’ll receive email confirmation of the inspection results
• Approved returns will be processed for refund or exchange

Refund Information

Timing: Refunds are processed within 3-5 business days after we receive and approve your return.

Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow additional time for your bank or credit card company to process the refund.

Amount: You will receive a refund for the product cost only. Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges (e.g., different size of finishing trims or color of decorative cladding):

1. Follow the standard return process above
2. Clearly state in your request what product you’d like instead
3. We’ll process the exchange once we receive your return
4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If you receive damaged goods or incorrect items (like wrong bathroom wall cladding or balustrade components):

• Contact us within 48 hours of delivery
• Provide photos of the damage or incorrect items
• We’ll arrange for replacement shipping at no cost to you
• In some cases, we may ask you to return the original items

Return Shipping Address

All returns should be sent to:

Eurocell Store Returns
10367 West 55th Place
Arvada, CO 80002
USA